Support
Find answers to common questions about ordering, inventory, deliveries, and your account.
Visit the login page and click “Sign up.” You can register with your email address or sign in with Google. After creating your account, you'll go through a short onboarding wizard to set up your business profile.
Restaurants, grocers, bodegas, cafes, caterers, food trucks, meal-prep services, and other food businesses. If you buy produce for a business, you can buy on Zypuh.
There is no platform-wide minimum. Individual sellers may set their own minimums, which are shown on their product pages.
Browse the marketplace, add items to your cart from one or multiple farms, and proceed to checkout. You can pay by card or, if approved, on net-30 terms.
Yes. Your cart can contain items from different sellers. At checkout, we split the order by seller, but you pay once. Each seller fulfills their portion independently.
Go to My Orders and click on any order to see its timeline — confirmed, preparing, in transit, delivered. You'll also receive email updates at each step.
You can cancel an order before the seller confirms it. Once confirmed, reach out to support@zypuh.com and we'll coordinate with the seller.
We currently serve the Greater Philadelphia metro, South Jersey, and parts of Delaware and eastern Pennsylvania. Delivery coverage is expanding — check back or contact us if your area isn't listed.
Delivery fees vary by distance and order size. Orders over $200 ship free. Fees are always shown at checkout before you pay.
When you check out, you select a delivery date and time window (e.g., Tuesday 8am–12pm). Drivers aim to arrive within that window. You'll get a notification when the driver is on the way.
Every buyer account includes a free inventory management tool. Track stock levels, set low-stock alerts, log movements, and get AI-powered restock suggestions — all from the Inventory page.
When you order on the marketplace, a purchase order is automatically created in your inventory. When the delivery arrives, mark it as received and the stock levels update instantly.
We accept Visa, Mastercard, American Express, and Discover through our payment processor Stripe. You can save cards for faster checkout.
Yes. We charge a small service fee (shown at checkout) that covers payment processing, marketplace operations, and customer support. There are no hidden fees.
If produce arrives damaged or doesn't match the listing, report it within 24 hours. We'll work with the seller on a credit, replacement, or refund. See our Refund Policy for details.
Go to Profile to update your name, business info, address, and payment methods.
On the login page, click “Forgot password” and enter your email. You'll receive a link to set a new password.
Email support@zypuh.com with your account email and we'll process the deletion. Outstanding orders must be completed first.
After creating a seller account, go to your seller dashboard and click “Add Product.” Enter product details, upload photos, set variants (sizes, packs, case counts), and publish. Your listings appear on the marketplace once approved.
Prices are set per variant on each product listing. You can update prices anytime from your seller dashboard. Terminal market pricing is shown alongside your listings so buyers can compare — competitive pricing helps you win orders.
When a buyer places an order, you'll receive a notification. From your seller dashboard, confirm the order and move it through the pick, pack, and ship workflow. Each step updates the buyer in real time.
Zypuh uses Stripe Connect to handle seller payouts. After a buyer pays, funds are held until the order is fulfilled. Payouts are processed weekly to your connected bank account. You can view payout history and upcoming transfers in your seller dashboard.
Yes. Sellers can fulfill orders using their own drivers or hand off to a Zypuh delivery partner. Choose your fulfillment method per order from the shipping step in your dashboard.
A standing order is a recurring order that repeats automatically on a schedule you set — weekly, biweekly, or monthly. It's ideal for restaurants and businesses that need consistent produce deliveries without reordering each time.
Add items to your cart, then select “Make this a standing order” at checkout. Choose your frequency and preferred delivery day. Your first order is placed immediately, and future orders are created automatically.
Yes. Go to My Orders and find your standing order. You can change the frequency (weekly, biweekly, monthly), adjust the delivery day, or modify the items and quantities at any time.
Open the standing order from My Orders and click “Cancel standing order.” Any order already confirmed will still be delivered, but no future orders will be created.
Zypuh boxes are curated produce assortments offered by sellers at a bundled price. They're a convenient way to get a variety of items — think of them as a wholesale produce subscription box.
With build-a-box, you choose the box size and then pick exactly which items go inside from the seller's available products. Pricing is based on the box size, not the individual items, so you get wholesale rates on your custom selection.
Yes. Select a box from a seller, then swap items in or out from their product list. The price stays fixed to the box tier. Some sellers also offer fully custom boxes where you choose everything from scratch.
Terminal market pricing reflects wholesale prices at major produce distribution centers (like the Philadelphia Regional Produce Market). Zypuh displays these prices alongside every product listing so you can see how seller prices compare to the broader market.
When browsing the marketplace, look for the terminal price shown next to each product. You'll see whether the seller's price is above, below, or at market rate. This helps you make informed purchasing decisions and find the best deals.
Our blog publishes weekly commodity reports covering price trends, seasonal availability, and supply chain updates. Data comes from USDA market reports, terminal market feeds, and our own marketplace analytics.
Visit the signup page and create an account. During onboarding, select the seller role and complete the 5-step setup: business info, product catalog, Stripe Connect for payouts, shipping preferences, and profile review. Once approved, your products go live on the marketplace.
Zypuh charges a service fee on each completed sale. The fee covers payment processing, marketplace operations, and buyer support. Current rates are visible in your seller dashboard under Settings. There are no listing fees or monthly charges — you only pay when you sell.
The warehouse system guides you through fulfilling orders step by step: receive inventory, put it away in storage locations, then pick, pack, and ship when orders come in. Each task has a mobile-friendly interface with barcode scanning support. The system uses FEFO (First Expired, First Out) to ensure freshness and tracks lot-level traceability for food safety.
Our support team is here for you. We typically respond within a few hours during business days.