Last updated · May 15, 2026
Zypuh connects buyers with independent farms and producers. Because produce is perishable, we handle refunds and credits differently than a typical retailer. This policy explains what to expect.
If your order arrives with damaged, spoiled, missing, or incorrect items, report it within 24 hours of delivery. You can:
Photos of the affected items help us resolve your case faster. Include the product name, quantity, and a brief description of the issue.
Depending on the situation, we may offer:
Refunds to credit cards typically appear within 5–10 business days. Account credits are available immediately.
If the entire order is affected (e.g., delivery never arrived), we refund the delivery fee as well. For partial issues, the delivery fee is not refunded since the delivery itself was completed.
Zypuh mediates between buyers and sellers. If a seller disputes your claim, we review the evidence (photos, delivery logs, order details) and make a final decision. Our goal is fairness to both sides.
You can cancel an order for a full refund before the seller confirms it. Once confirmed, the seller may have already begun preparing or harvesting your order, so cancellation is not guaranteed. Contact support as soon as possible.
For any refund questions: support@zypuh.com
Report it within 24 hours of delivery and we'll make it right.